Ross’s One Hour Heating & Air Conditioning of Terryville — owned by long time Terryville resident Rick Ross– was recently recognized and received an NPS Award for 2015 by Clockwork Home Services, the franchisor for One Hour Heating and Air Conditioning. The award was received in Orlando, Fla. during the franchise national convention on April 8.
To earn this distinction the company finished 2015 with a Net Promoter Score of 87.4.
NPS is a score companies use to measure their customer’s experience. The score Ross’s One Hour Heating and Air Conditioning received ranks among the top companies nationwide; surpassing Disney, Apple, and many other nationally recognized companies that pride themselves on customer service, customer loyalty, and who also utilize NPS scoring.
This family owned and operated company in Terryville has been in the heating and cooling business for over 25 years. Ross attributes the award to the exceptional customer service culture that his employees maintain and provide to customers, according to a press release.